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How we protect your account and payment information

When you open an account with us, your personal details—from your login credentials to your DANA, OVO, GoPay and QRIS transactions—are safeguarded with encryption and secure storage protocols.

Account data encrypted end-to-endPayment details held separately from activity logsWithdrawal verification keeps funds secure

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Our privacy posture and regional scope

angkasa 1688 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

angkasa 1688 collects, processes and stores your information in accordance with local law where you access the platform. We do not sell your personal data to third parties. Your account details, transaction history and communication records are held in secure systems and accessed only by our

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support and compliance teams when needed to verify withdrawals, investigate disputes or comply with legal requests. Payment data for DANA, OVO, GoPay and QRIS is processed through encrypted channels and does not remain on our servers after a transaction completes. Data retention periods depend on local
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law and the nature of the data—account and transaction records are typically kept for the duration of your account plus a retention window for regulatory compliance. Access to your stored information depends on local law; where local law permits, you may request a copy of your
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data or ask us to correct or delete specific fields.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT & REQUESTS

How to reach us about your privacy

Email Support Send privacy requests, data access inquiries or correction notices to our dedicated support inbox. Response times typically range from 24 to 48 hours for non-urgent matters.

Live Chat Open the chat widget in the bottom-right corner of the lobby or account dashboard to ask about data handling, cookies or account security in real time.

Account Settings Navigate to Settings > Privacy & Data in your account dashboard to view what information we hold, update your contact details and manage cookie preferences.

DATA SECURITY

How we handle privacy across the platform

Encryption in transit

All communication between your device and our servers—including login, deposits via DANA, OVO, GoPay or QRIS, and withdrawal requests—travels over HTTPS with TLS 1.2 or higher to prevent interception.

Account verification

We verify your identity at withdrawal by cross-checking your registered name, email and payment method against the account on file. This step protects both you and our system from fraudulent access.

Cookie and tracking

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can manage preferences in Settings; clearing cookies will log you out but does not delete your account.

Third-party data

We share account data only with payment processors (for DANA, OVO, GoPay and QRIS transactions), anti-fraud vendors and legal authorities when required by law.

Data retention

Account details and transaction history are retained while your account is active. After closure, we keep records for 7 years to meet regulatory and dispute-resolution obligations.

Your rights

You can request a copy of your personal data, correct inaccurate details or ask us to delete information not required for legal compliance. Submit requests via Settings or email and we will respond within 14 days.

Privacy policy questions and answers

We collect your name, email address, mobile number, date of birth, account login credentials and chosen payment method. When you make a deposit via DANA, OVO, GoPay or QRIS, we also record the transaction ID and timestamp but do not store your payment app credentials.

Deposits and withdrawals are processed through encrypted channels. Payment data for DANA, OVO, GoPay and QRIS never persists on our servers after the transaction completes. We verify your identity at withdrawal to prevent unauthorized transfers to another account.

Yes. Go to Settings > Privacy & Data in your account dashboard to view your profile, contact details, account balance and transaction history. To request a full data export, email us or use the 'Request My Data' button in Settings and we will send it within 14 days.

No. We do not sell your personal data. We share information only with payment processors, anti-fraud partners and legal authorities when compelled by law. Your transaction and account data remains confidential.

We retain account and transaction records for 7 years after closure to comply with regulatory requirements and resolve disputes. You can request deletion of specific non-essential data earlier; depends on local law what we must retain.

Cookies are small files your browser stores. We use session cookies to keep you logged in and analytics cookies to track page visits and feature usage. You can disable cookies in your browser settings, but you will be logged out and some lobby features may not work.

Contact our support team immediately via live chat or email. Change your password from Settings > Account Security and enable two-factor authentication if available. We will review access logs for suspicious activity and help secure your account.

How we protect your account and payment information

How to reach us about your privacy

How we handle privacy across the platform

Encryption in transit

Account verification

Cookie and tracking

Third-party data

Data retention

Your rights

Privacy policy questions and answers

01 What personal information does angkasa 1688 collect when I open an account?

02 How is my payment information kept safe during deposits and withdrawals?

03 Can I see what data you store about me?

04 Do you sell my personal information to other companies?

05 How long do you keep my account information after I close my account?

06 What are cookies and how does angkasa 1688 use them?

07 What should I do if I suspect my account information has been compromised?

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